CloverCARE Support

We offer a full range of support options. Our technical support is designed to save you time and ensure you acheive the highest levels of performance, reliability, and uptime. CloverCARE is available at various levels to match your requirements and budget, including a 24/7 premium enterprise option. CloverCARE is led by our professional data consulting team with real-world experience in data projects. We keep our support team in-house; we do not outsource.

Standard Enhanced Enterprise
Included Contact Us Contact Us
General Support for CloverETL products
The core of CloverCARE is an email-based support for all CloverETL products, including trouble-shooting installation and configuration problems, basic performance problem solving and tracking down unexpected errors. As we focus on helping you get the most of CloverETL, please understand we cannot support third party products, databases, operating systems, etc.
CloverETL Knowledge Forum
Managed by Javlin support organization, the forum provides users with knowledge distilled from CloverETL discussion forum, mailing lists and Javlin Professional Services team. This forum is actively updated by Javlin' support personnel, developers and consultants.—forum.cloveretl.com
Issue tracker access
The bug tracking service allows users to report and track the analysis and resolution of any problem/issue they may encounter.—bug.javlin.eu
Remote assistance
To assist you in the most efficient and expedient way, we can use remote desktop tools to virtually seat a support professional right next to you.
Incident analysis (max per month)
When an incident is reported, Javlin technical support will establish whether the incident is product related (resulting in a bug fix or workaround), application related (resulting in a transformation modification) or environment related (resulting in an environment adjustment).
2 5 customizable
Response time
Incident tickets are acknowledged within this amount of time. The acknowledgement usually contains an initial analysis of the root cause and a fix, where possible.
3 business days 1 business day customizable
Product work-around
If the product contains a bug, Javlin will provide a bug fix. Where the problem cannot be solved quickly enough, Javlin will at a minimum provide workaround as an interim solution while working on a permanent fix.
2 weeks 1 week customizable
Product fix
If the product contains a bug, Javlin will provide a bug fix. Where the problem cannot be solved quickly enough, Javlin will at a minimum provide workaround as an interim solution while working on a permanent fix.
next release 1 month customizable


Contact Us

Professional Services

We provide more than just software

We offer in-depth professional support for more complex issues and projects. Let us know what you're looking for and we can set up a professional consultancy appointment to discuss a custom solution and plan of action.

Learn more →

Support Portal

Already a customer? We provide a support portal where you can conveniently open and track your cases.

Support Portal