CloverCare Support

We offer a full range of support options. Our Technical Support is designed to save you time and ensure you achieve the highest levels of performance, reliability, and uptime. CloverCare is intended primarily for the US and Europe.

CloverCare is available at 3 levels to match your requirements and budget, including 24 hour support . Each of these is driven by professional people backed up by support ticketing systems for managing reqand incidents.

Support Activities

Installation & configuration assistance
Training
Incident analysis
Guaranteed response time
Guaranteed product bug-fix or workaround

Support Resources

CloverETL knowledge forum
Bug tracking tool
Chat with an Expert
e-mail
telephone/fax
Webex

	Level 1	Level 2	Level 3
Installation & configuration
Incident analysis (max per month)	2	5	unlimited
Response time	3 business days	1 business day	12 hours
Product work-around	2 weeks	1 week	3 days
Product fix	next release*	1 month	1 week
Clover Knowledge Forum
Bug tracking tool
Chat with an Expert		up to 3 cases	up to 7 cases
e-mail contact
telephone/fax contact
Webex session / remote assistance